Terms of service
TERMS OF SERVICE
Last updated: March 2nd, 2026
OVERVIEW
Welcome to the green flow concept.
The terms “we”, “us” and “our” refer to the green flow concept. the green flow concept operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). the green flow concept is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree, you should not use our Services.
SECTION 1 — ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least 18 years old.
You agree to provide accurate, complete and current information.
You are responsible for maintaining the confidentiality of your account.
SECTION 2 — OUR PRODUCTS
We make every effort to display our products accurately.
However, product appearance may vary depending on your device.
All product descriptions may change at any time without notice.
We reserve the right to limit quantities or discontinue products.
SECTION 3 — ORDERS
When you place an order, you make an offer to purchase.
the green flow concept reserves the right to accept or refuse any order.
Your order is only accepted once payment is received and confirmed.
Orders cannot be cancelled once accepted.
All purchases are subject to our Refund Policy.
Products are sold for personal use only.
SECTION 4 — PRICES AND BILLING
All prices are shown in EUR and include VAT where applicable.
Shipping costs are shown at checkout.
We reserve the right to change prices at any time.
You agree to provide valid payment information.
SECTION 5 — SHIPPING AND DELIVERY
Delivery times are estimates only.
We are not responsible for delays caused by shipping carriers or customs.
Risk transfers to you upon delivery.
SECTION 6 — FOOD PRODUCTS
Our matcha and other consumable products are food items.
By purchasing, you agree that:
— matcha cannot be returned once delivered, for hygiene and safety reasons
— all matcha sales are final
— you are responsible for reviewing product suitability
— we are not liable for misuse
This does not affect your legal rights under EU consumer law.
SECTION 7 — INTELLECTUAL PROPERTY
All content, including:
logos
images
text
design
belongs to the green flow concept.
You may not copy or use without permission.
SECTION 8 — OPTIONAL TOOLS
We may provide third-party tools.
We are not responsible for third-party services.
SECTION 9 — THIRD-PARTY LINKS
We are not responsible for third-party websites.
Use them at your own risk.
SECTION 10 — PRIVACY
Your personal data is handled according to our Privacy Policy.
SECTION 11 — FEEDBACK
If you submit feedback, we may use it without restriction.
SECTION 12 — ERRORS
We reserve the right to correct any errors.
SECTION 13 — PROHIBITED USE
You may not use our Services for:
illegal purposes
fraud
harmful activity
We may terminate access if violated.
SECTION 14 — TERMINATION
We may terminate your access at any time.
SECTION 15 — DISCLAIMER
All products and Services are provided “as is”.
We do not guarantee uninterrupted service.
SECTION 16 — LIMITATION OF LIABILITY
To the maximum extent permitted by law:
the green flow concept shall not be liable for indirect damages.
Our total liability shall never exceed the amount paid for the product.
Nothing excludes liability where prohibited by law.
SECTION 17 — INDEMNIFICATION
You agree to indemnify the green flow concept against claims resulting from misuse.
SECTION 18 — SEVERABILITY
If any provision is invalid, the rest remains valid.
SECTION 19 — ENTIRE AGREEMENT
These Terms represent the entire agreement.
SECTION 20 — ASSIGNMENT
We may assign these Terms.
You may not assign without permission.
SECTION 21 — GOVERNING LAW
These Terms are governed by Belgian law.
Any disputes shall be handled exclusively by the courts of Antwerp, Belgium.
SECTION 22 — CHANGES
We may update these Terms at any time.
SECTION 23 — CONTACT INFORMATION
the green flow concept
Email: hello@thegreenflowconcept.com
Business address: Hessenplein 27, 2000, Antwerpen
Business registration number (KBO): 1018.154.461
VAT number: BE1018154461